A little information.
A clear purpose.

Who is responsible?

Travel Wide App is responsible for the waitlist information described here. For a privacy question, a copy or correction of your details, or to withdraw from the waitlist, use the contact email below.

What we collect and why

The waitlist asks for your email address. We store it with your registration time, signup source and beta status. For website signups we also record the wording and date of your request for beta emails. Joining does not create an app account, verify your email address or give immediate access to the app.

We use these details to manage the waiting list, avoid duplicate registrations, share progress towards beta and contact people with invitation information. Joining is optional. We rely on your consent for the beta emails you request and our legitimate interest in securing the service for the limited technical information used to prevent misuse.

Selecting “Join the beta” requests beta emails and the TravelWide newsletter with behind-the-scenes updates, travel inspiration and community news, as explained above the button. We record your choice, the wording shown and the time of your request. You can unsubscribe from the newsletter anytime without losing your beta place. We do not automatically subscribe previous beta-only registrations or override a recorded newsletter opt-out.

Beta registration and official-launch interest

Beta registration is open while places remain. When those places are filled, the form collects interest in the official launch planned for 2027. Partner-community members do not need to register separately through the public beta form; access details will be shared through their community. We store your email address, registration time, source and the wording of your request in a separate launch-interest list. We use it to contact you about the official launch. This does not reserve a beta place, change an existing beta registration or subscribe you to the newsletter. We rely on your consent for the launch emails you request. Addresses are not treated as verified.

A confirmed registration reserves your beta place. Beta access is being prepared; we’ll email your access details when it is ready. A smaller closed beta will come first. Early January 2027 is our broader beta target; we’ll confirm the date when we’re confident we can meet it. Joining does not give immediate app access, and no payment details are collected here.

Where information is handled

Waitlist details are stored in our private CRM using Supabase. The marketing site is hosted through Sites on Cloudflare infrastructure. These providers process the requests needed to host the website and save registrations. The public website can submit a signup and read the remaining count; it cannot read the CRM contact list or open TravelWide HQ.

Hosting and database providers may process technical information through infrastructure outside the UK. Their contractual data-protection terms describe the safeguards that apply. See Supabase’s data-processing terms, OpenAI’s data-processing terms and Cloudflare’s data-processing terms.

Resend delivers the automatic welcome email for new website registrations and the newsletters you subscribe to. It processes the recipient address, message and delivery information for that purpose, which may involve processing outside the UK. See Resend’s data-processing terms. We keep a private delivery record to avoid duplicate messages and retry temporary failures. A welcome email acknowledges the request; it does not verify ownership of the address. You can ask to leave using the contact route above.

Security, cookies and measurement

The signup service validates submissions, limits repeated attempts and keeps credentials on the server. For request limits, it uses a keyed identifier derived from technical request information. The signup database does not store your raw IP address for this purpose. Hosting providers may still process IP addresses and normal request logs to operate and protect their services.

We use first-party website statistics solely to understand and improve this website. We count page views and clicks on signup invitations, plus broad referring sources, device categories and recognised campaign labels. Counts are stored immediately as separate daily totals. We do not store visitor or session identifiers, individual event histories, exact event times, email addresses, raw IP addresses or complete referring URLs in these totals. We do not link browsing to a signup, build profiles, share statistics with advertising partners or use advertising pixels.

For visitors identified as being in the UK by our hosting provider, we use the statistical-purposes exception for website improvement and provide a simple opt-out. Statistics run unless you turn them off. We rely on legitimate interests for the limited personal information processed to produce these totals and protect the service. For visitors outside the UK, or when location is unavailable, optional measurement stays off until accepted. We do not retain your location in the statistics. A short-lived request is processed to update totals; the application does not retain that request as an analytics event.

Use “Analytics choices” at the bottom of any marketing page to turn measurement off or on. We honour previous refusals and browser Global Privacy Control and Do Not Track signals. We remember your choice in the tw_measure cookie for six months; dismissing the UK notice is not treated as consent elsewhere. No identifier is stored for analytics, and the old session identifier is removed when you next visit. Turning measurement off stops future collection without affecting signup or website access. Existing anonymous totals cannot be linked back to you or individually removed. Your motion preference lasts only while the page is open. Essential hosting security and private HQ sign-in may use cookies. External websites have their own privacy practices.

Newsletter links may contain a campaign label shared by all recipients, so we can count page views from a newsletter where measurement is permitted and has not been declined. These labels are not unique to you and are not linked to your registration. We do not enable individual email-open or email-click tracking. Resend reports delivery, bounce, complaint and unsubscribe events. We keep a limited private record of event type, message or contact identifier, campaign and time to check delivery, respect subscription choices and understand aggregate results. We rely on our legitimate interests in operating a reliable email service for these delivery records.

How long we keep details

We keep a waitlist record while it is needed to manage your beta place. We keep launch-interest details while needed to send the requested official-launch updates, and review or remove them after the launch or when you withdraw your request. Newsletter choices and consent records are kept while needed to manage your subscription, respect withdrawals and demonstrate the permission you gave. We use whether beta recruitment is still active, whether an invitation is still relevant and whether you have withdrawn your request to decide when the record should be removed. You can ask us to remove it at any time.

Daily website statistics are kept for 90 calendar days. Earlier consented page-view and click records were converted into daily totals, and their individual event and session records were deleted from the active analytics database. Delivery reporting events are removed after 365 days and separate analytics abuse-prevention records after one day, by daily cleanup. These abuse-prevention records use an hourly changing keyed identifier and are not linked to the statistical totals. Signup request-limit records older than one day are removed when a later valid signup request runs. Provider security logs and backups follow their own retention arrangements.

Your choices and rights

You can withdraw your request for official-launch emails at any time. You can stop newsletter emails without giving up your beta place, or withdraw your request for beta emails and leave the waitlist. Reply to an email from us or use the contact email above to change your preferences. We will stop using your details for that purpose. Withdrawing consent does not affect processing that was lawful before withdrawal.

You can also ask for access to your information, correction, deletion, restriction or a portable copy where these rights apply. You have the right to object to processing based on legitimate interests. We may need to check that a request comes from the person concerned before disclosing or changing information.

If you are unhappy with how your information is handled, contact us first or raise a concern with the Information Commissioner’s Office. We do not use this waitlist for automated decisions with legal or similarly significant effects.